REFUND POLICY

Your purchase of mSpy Software shall be regulated by this Refund Policy.

PLEASE READ IT CAREFULLY BEFORE PLACING YOUR ORDER AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.

Android and iOS devices should be jailbroken/rooted in order to use the advanced features of mSpy and be in conformity with the Compatibility Policy. For details click here

Generale

In case you have technical issues with the Software, which cannot be fixed by mSpy Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to support@mspy.com.

Condizioni di Rimborso

Software My Spy

Subject to the laws of England and Wales and to this Refund Policy conditions, you have 14 days for a “cooling-off period”. You may be eligible to receive a full refund within 14 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.

No refund will be issued after 14 days have elapsed since the purchase date.

The claim for refund may apply only to the primary (first) mSpy subscription.

If you purchased additional subscription/s  in another order, no refund will be issued.

Your refund may be issued only once. If you buy another mSpy subscription at a later time, it will not be subject to the same refund request.

No refund will be issued in case a user refuses to re-install or re-link mSpy Software in the event of the performed upgrade of the operating system on the target device.

No refund will be issued in case a user’s target device is not in compliance with the mSpy Compatibility Policy;

No refund will be issued in case the target device has lost connection with mSpy subscription due to the absence of Internet access, factory reset or update to the latest operating system version.

mSpy per Computer

Nessun rimborso potrà essere emesso nei confronti di clienti le cui ragioni per ottenere lo stesso vadano oltre il controllo di My Spy. Esse includono, ma non sono limitate ai seguenti casi:

  1. a target computer is not owned by a user or a user did not received a consent of a target computer owner to install the mSpy Software;
  2. The target computer runs an unsupported operating system. Compatible operating systems may be checked at the following links: Windows compatibility, Mac OS compatibility
  3. a user does not follow the installation guidelines received from our customer support team via email or telephone call;
  4. a user does not accept technical assistance;
  5. a user intended to use mSpy Desktop on more than one target computer after purchasing one subscription plan;
  6. personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
  7. no access to a target computer;
  8. a target computer does not have an Internet connection;
  9. a user’s target computer is not in compliance with the mSpy compatibility requirements;
  10. mSpy Software was unlinked or damaged by anti-virus software or by a target device’s owner;
  11. a target computer has lost connection with mSpy subscription due to the absence of Internet access, factory reset or update to the latest operating system version.

mSpy per Cellulari

No refund can be issued to a user in case the reasons for a refund are completely beyond mSpy control. They include, but are not limited to:

  1. a target phone is not owned by a user or a user did not receive a consent of a target phone owner to install the mSpy Software;
  2. a target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.);
  3. the carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of mSpy Software;
  4. update of operating system of a target phone;
  5. a target phone was reset to original factory settings;
  6. a user does not follow the installation guidelines of our customer support team via email or telephone call;
  7. a user does not accept technical assistance;
  8. a user does not have a physical access to a target phone or has forgotten the password to unlock it;
  9. a user did not receive the data that had been saved on a target phone before mSpy was installed on it;
  10. a target device runs unsupported operating system. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada. Click here to learn more about Compatibility Policy.
  11. a user intended to use mSpy Phone on more than one target device after purchasing one subscription plan;
  12. personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
  13. a user is either unable or does not want to jailbreak iPhone to utilize advanced features;
  14. a user’s target phone is not in compliance with the mSpy compatibility requirements;
  15. mSpy Software was unlinked or damaged by anti-virus software, target device’s owner or other services;
  16. advanced features of mSpy Software (WhatsApp, Skype, Viber monitoring, etc.) are not available because a user is either unable or does not want to root the Android device.

Soluzione mSpy Senza Jailbreak

No refund can be issued to a user in case the reasons for a refund are completely beyond mSpy control. They include, but are not limited to:

  1. a target device is not owned by a user or a user did not receive a consent of a target device owner to install the mSpy Software;
  2. user’s iCloud credentials for a target device are not up-to-date;
  3. iCloud backup can not be activated to a target device by a user, even though it is technically possible;
  4. a target device does not have daily WI-FI connection;
  5. change of carrier leading to loss of Internet connectivity and consequently improper functioning of mSpy Software;
  6. a user does not follow the installation guidelines of our customer support team via email or telephone call;
  7. a user intended to use mSpy on more than one target device after purchasing one subscription plan;
  8. personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
  9. a target device does not have enough space in iCloud for saving backups and a user is not able to increase it;
  10. a user did not receive the data that had been saved to iCloud account before mSpy Software installation.

Support Services

mSpy offers Phone Support Services for users seeking a highly personalized level of technical support (help with Android rooting, phone support, etc.). Users may obtain privileged technical support re-installation, explanations how the advanced features work, and a user may be provided with a guide for jailbreak/root for a target device.

This optional service is non-refundable and costs $12.99 (one-time payment).

Users may use mAssistance as a remote access to a target device to perform jailbreak/root, installation, customization etc (via TeamViewer).

This optional service is non-refundable and costs $43.99 (one-time payment).

Users that do not select mSpy Phone Support Services and/or mAssistance will continue to have access standard technical support standard mSpy support options offered at no additional charge.

Prolungamento Sottoscrizione

Non rimborsabile

Upgrade / Downgrade

No refund will be issued for Upgrades or Downgrades to or from mSpy subscription plans.

Procedura di Rimborso

You are required to send your refund request to mSpy Billing Department at refund@mspy.com. We do not accept refund requests made via Live Chat or by telephone.The refund decision shall be made up to three business days. In case of the refund issuance please note that per each transaction 9% will be deducted from the refunded amount as fees charged by banks and payment processing companies.

CHARGEBACK RELATED

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us. Account’s reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s).Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement as G2S*mSpy product, payprocharge.com, PayPro * mSpy, PayPro Software. Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you. Our reinstatement fee currently set at $25 (US Dollars).

Version: January 16, 2017.